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| Guest Review: 1 |
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Posted Date: 2012-05-04 |
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| As a frequent business traveler, I typically don't answer these surveys however I have to share how happy I was at this hotel. I rarely say that a hotel was nicer than it's pictures but this one was. It was a beautifully designed room and the view was also great. The staff was also amazingly friendy. I wish this was more than a turnaround trip as I would've loved to enjoy this hotel longer. |
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| Guest Review: 2 |
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Posted Date: 2012-04-30 |
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| It was wonderful. I take an annual trip to this Embassy Suites. The hotel has completed a lot of upgrades since last year this time. The only constructive criticism I have, is that the Surf Room (where breakfast and cocktail hour are served) needs some work; a bit drab and uninspired. |
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| Guest Review: 3 |
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Posted Date: 2012-04-29 |
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| When we went the weather wasn't that great but the hotel is beautiful! The breakfast was good for a free breakfast. And I like that you get free drinks and snacks at the reception. The pool was wonderful and rooms were very clean and in the middle of a renovation to make them even nicer. Over all I'd love to go back again. |
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| Guest Review: 4 |
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Posted Date: 2012-04-22 |
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| I got much more than I expected with this hotel - its a beach front resort that doesn't come across this way until you pull up at the front door. Would gladly have stayed longer. |
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| Guest Review: 5 |
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Posted Date: 2012-04-14 |
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| No hot water during my stay. Advertized as "ocean view" but no suck luck |
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| Guest Review: 6 |
by John W of
La Verne, Ca. |
Posted Date: 2012-04-09 |
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| The "Mandalay Bay Embassy Suites" has been our break from the city for 15 years. The staff are cordial, helpful and go out of their way to make our stay as comfortable as possible. Over the course of the last few years, I will generally reserve 2 or 3 rooms , so that I can have as many Family members as possible join us to see why we stay here. On the average , my Wife and I stay here at least twice a year. |
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| Guest Review: 7 |
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Posted Date: 2012-04-02 |
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| This hotel remains at an average rating due to the construction and renovations currently in progress. We will likely return after the work has been completed, when that rating will return to 4-5 stars.
Based on other reviews here and on Yelp, we chose a higher end room to avoid being placed in a part of the hotel that was being worked on. Our partial ocean view room was very well appointed and the ocean view was exactly as advertised (looking straight out, we had a view of a residential neighborhood and parking lot; to the right one could make out the ocean over the sandy hills). The only complaints- the hot water fluctuated hot and cold during a 10 minute shower and there were no washcloths provided.
Breakfast was included in a central location that was mobbed with rude children who cut in line and parents who failed to control them. Go to breakfast early if you wish to avoid long lines, poor guest behavior, and screaming level noise. Despite our dining at 9a (breakfast on the weekend is served until 11a), there were still plenty of options as the staff kept everything well stocked. If we had children, I doubt we would have been phased, but as a couple traveling alone - it was one of the less pleasant parts of our stay even with deliciously fluffy pancakes.
As to service, that part was superb. From Nick at the check-in to the many construction workers and maids we encountered, all greeted us verbally and made sure we did not require anything further.
This resort will be a gem once the construction has finished. In the meantime, if you can handle the noise level of unsupervised children, this is a great deal with lots of activities and close to the beach. |
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| Guest Review: 8 |
by zen c. of
san francisco,ca |
Posted Date: 2012-02-24 |
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| check in was fairly easy.the front desk was relatively busy,clerks took time in making sure everyone had their own time and made sure things were explained.
i reserved a room for a couple under my name and they got there before us from las vegas and i was so thankful they were checked in lest they would have waited hours by the time we got to oxnard.
the girl that was at the parking gate remembered why we were in oxnard at check out time which really made us feel special because she remembered.we were not a loud or obnoxious group that we would be an unforgettable group.
we loved our room which overlooked the ocean.
would you please remind your housekeepers to please knock on the door before using their keys to enter rooms.please remind them that even though there is a designated check out time,it is rather embarrassing for the guest and the housekeeper to walk in on guests who would be doing something that they do not want others to see.
our stay was great,i strongly recommend this hotel.infact,i will be going back to this hotel on spring break to show my kids and my family the great experience i had in feb. |
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| Guest Review: 9 |
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Posted Date: 2012-02-22 |
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| After 5 hours of driving with two young children, smelling urine in our hotel room was not a welcoming sign. We called the front desk twice before someone came. Because the housekeeper couldn't smell anything herself, she made no attempt to clean the rug. Instead she started spraying air freshener. The hotel was booked so we couldn't change rooms. The next morning we woke up to find a shattered light bulb on the balcony. It took housekeeping two days and two calls to the reception desk to get someone out there to sweep it up. Housekeeping is the worst I've experienced and deperately need to be trained again!!!
Fortunately, the rest of the hotel was very nice. Awesome location. |
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| Guest Review: 10 |
by craig t of
simi valley, ca |
Posted Date: 2012-02-22 |
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| Love the hotel. Price was reasonable given the room and view. However, check in was a little awkward. Nobody was allowed to check in early (never experienced that at a hotel before). That lead to a long line and wait as everybody rushed to check in at 3:00. I've read other complaints about this issue. Also, surf room could use something as simple as stringing some lights on the ceiling to add a little ambiance. Surf room is kind of bland. |
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